Citrix Apps and Desktop Management User Guide

Overview

This DEX Pack provides insights on how to best optimize value, performance, and the digital experience of Citrix systems and applications across your enterprise.

Machine Rightsizing

Determine if virtual machines are over or under provisioned and those that are right sized for Citrix.

Published App Health and Session Concurrency

Assess how concurrent sessions of Citrix impact performance and health.

Protocol Performance

Discover how different Citrix protocols impact performance. Identify session with high data transfer.

Sensor Details

Identify and troubleshoot specific issues affecting Citrix systems and applications.

Machine Rightsizing

Global Filters

Default values for CPU Sizing, Memory Sizing, and C Drive Free space thresholds are taken from the values defined in Configure > Administration > Hardware Refresh.

Default values for CPU, Memory, and Disk (Free)thresholds are taken from the values defined in Configure > Administration > Hardware Refresh.

You can also adjust the thresholds in the dashboard to determine how the system category outcome could change.

Default CPU Sizing and Memory Sizing is based on Average Active Utilizationor Maximum Utilization.

Default C Drive Sizing is based on % free space. This can be changed to GB free space.

NOTE: The data in this dashboard is filtered only to reflect specific technology related Citrix data.

System Category Breakdown by System Resource

The Group filter can be used to filter the entire dashboard to a particular SysTrack group.

There are four defined outcomes for a system: Upgrade, Replace, Review, and No change. Each metric can affect the outcome category.

Upgrade

The system has average memory use above the upper threshold.
The system has C: disk free % below the threshold.

Replace

The system has an average CPU use above the upper threshold and health below 90%.

Review

The system has an average CPU use below the lower threshold.
The system has an average MEM use below the lower threshold.
The system has an average CPU use above the upper threshold and health above 90%.

No Change

The system does not fall into any of the other categories.

You can click on each category to filter the System Model Summary grid to the systems in each category.

System List and Details

This grid shows each individual system and it’s relevant refresh or replacement detail.

Memory Suggestion – The suggested memory increase for the system, the system memory use needs review or no change.

CPU Suggestion – The system requires a review of the CPU use, or a system replacement (CPU is generally not upgradable).

Disk Suggestion – The system requires an upgrade to it’s disk size or no change.

Other information is also included for prioritization of potential replacement or upgrade, such as the system age or health score.

Published Apps Health and Session Concurrency

Input

Select the Group and Date Range you would like to explore.

Note: The Health Score will not be affected by latency until it exceeds 100 milliseconds.

Published App User Count and Health

This grid shows the Total User Count, Max Concurrent Session Count and Average Health score of a Published App. The number of users on an app at a time can impact performance and health.

Explanation of Health Score: The health score is determined by the “time impacted” or how much time has been impacted per system by IT issues including latency, CPU, Disk Space, or an Event. “Impacted time” means that a system is slower, or items loading are delayed which lessens productivity and worsens the digital experience.

Health Thresholds
90 and higher	Green (Working optimally)
70-89	Yellow (May need attention)
69 below	Red (Performance and Digital Experience highly impacted)

User Concurrency for Selected Published App

This graph displays how many users are concurrently using the selected app. The more users on a selected app can impact performance, health, and digital experience.

Hover over a dot for more details.

Top 5 Health Concerns (Selected App)

This graph displays the five top health concerns impacting performance and digital experience of the selected app.

Latency Summary (Selected App)

This graph tracks the average latency in milliseconds (ms) for the selected app.

XenApp Server Summary

This grid provides details on the health metrics affecting the XenApp Server.

Double Click for Server Details

Drill down for a list of affected servers.
Double-click for Server to enter Resolve for more details.

Health and Latency Thresholds
90 and higher	Green (Working optimally)
70-89	Yellow (May need attention)
69 below	Red (Performance and Digital Experience highly impacted)

Top 25 Users by Time (Selected App)

This grid lists the users that are using the selected app the most by time.

Health and Latency Thresholds
90 and higher	Green (Working optimally)
70-89	Yellow (May need attention)
69 below	Red (Performance and Digital Experience highly impacted)

Trending Health for Selected App and User

This graph tracks the trend of Health for the Selected App and User during the selected time frame. Note that Average Session Health and Average Session Health – NLatency are listed separately.

Hover over a dot for more details.

Trending Latency for Selected App and User

This graph tracks the trend of Latency for the Selected App and User during the selected time frame. Note that Average Latency and Max Latency are listed separately.

Hover over a dot for more details.

Health Impact Breakout for Selected App and User

This grid gives specific details of health metrics of the selected App and User.

Protocol Performance

Performance Summary

This grid shows data metrics for Citrix protocols. Each metric is averaged from every session using that protocol of the last 30 days. Each metric is related to data sent or received via the corresponding Citrix ICA protocol. For information on these metrics, refer to the Citrix Product Guide.

Select a Protocol and Category to populate the rest of the dashboard.

Performance Trend (Selected Metric)

This graph shows the data for the selected metric in the Performance Summary grid. Discover the daily average across all Citrix sessions using the selected protocol for the last 30 days.

Select on any point on this graph to populate the table in the Session Details grid.

Session Details (Selected Metric and Date)

This grid shows the System, User, Session Start and End, and Average Value for the Selected Metric and Date from the Performance Trend graph.

Double-click a system to view the performance trend for this specific system, metric, and date in Resolve.

Note: High rates of data transfer may increase latency or other performance issues on this system. Use the Health page in Resolve to investigate performance issues for the selected system, and troubleshoot those issues as needed.

Sensor Details

Triggered Sensors

This grid lists all sensors relevant to Citrix hosts that triggered in the past 30 days and those that are currently active on Citrix hosts. If any Citrix-specific sensors are triggered, they are shown at the top of the grid. The Selected Sensor will populate the rest of the dashboard.

Double-click a sensor to view additional sensor information in Prevent.

Sensor Description (Selected Sensor)

This pane shows the description of the selected sensor in the Triggered Sensors grid.

Active Sensor Trend (Selected Sensor)

This graph shows the number of Citrix hosts that triggered the Selected Sensor. This data represents the last 30 days.

System Details (Selected Sensor)

The top bar displays the Selected Sensor.

This grid shows all the Citrix host that triggered the Selected Sensor in the last 30 days.

Double-click an online system for more details in Resolve.